Privacy Policy

Information Regarding the Protection and Use of Personal Data by Pipeonline

Welcome to our website www.pipeonline.it (hereinafter referred to as the Site). For Pipeonline, your privacy and the security of your personal data are very important, which is why we collect and manage your personal data with the utmost care and adopt specific measures to keep them safe, as required by the General Data Protection Regulation (EU 679/2016 – hereinafter GDPR).
Please also read the Cookie Policy and the Terms and Conditions of the Site, which contain detailed information regarding the conditions related to our services. Some services may be subject to specific legal terms, in which case we will provide you with all appropriate information from time to time.

Who is the Data Controller?

Below are the main details regarding the processing of your personal data carried out by Giovannozzi srls, located at Via XXV Aprile, 21 - 71121 Foggia, VAT number 04440990713, as the Data Controller.
For any clarification, question, or need related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to info@pipeonline.it.

What Data Do We Process and Why?

The personal data that Pipeonline processes are those you provide when you place an order and purchase goods, and those we collect while you browse or use the services offered on the Site. Giovannozzi srls may therefore collect data such as personal details like name and surname, shipping address and billing address, browsing data, and your purchasing habits.
Your personal data is processed for the following purposes:

• to complete and execute the purchase contract for goods offered on the Site;
• to provide you with the services of the Site such as subscription to the newsletter;
• to allow you to register on the Site and use services reserved for registered users;
• to manage your requests sent to our Customer Service.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
Additionally, we conduct statistical analyses and surveys with aggregated data to understand how users interact with and use the Site, to improve our offerings and services.
Only with your express consent, do we process your personal data for:

• conducting commercial and promotional communication activities;
• customizing the Site and commercial offers based on your interests.

Who Will Process Your Data?

Your personal data is processed by properly trained staff of Giovannozzi srls as the Data Controller. For organizational and functional needs related to the provision of services on the Site, your data may also be processed by our suppliers. These have been evaluated and chosen by Giovannozzi srls for their proven reliability and competence. Some of these entities may be based in non-EU countries, and in these cases, the transfer of your personal data to such countries is carried out in compliance with the guarantees provided by the GDPR.

To offer the user Klarna's payment methods, we may pass your personal data in the form of contact and order details to Klarna at checkout, so that Klarna can assess your suitability for their payment methods and customize these payment methods. Your transferred personal data is processed in line with Klarna's privacy policy (privacy policy).

How Long Do We Keep Your Data?

We keep your personal data for a limited period of time, depending on the purpose for which it was collected, after which your personal data will be deleted or otherwise rendered anonymous in an irreversible manner. The retention period varies depending on the purpose of the processing: for example, data collected during the purchase of goods on the Site is processed until the conclusion of all administrative and accounting formalities, then archived in compliance with local tax regulations (ten years), while data used to send you our newsletter until you request to stop sending (and in any case no later than five years).

What Are Your Rights?

At any time, depending on the specific processing, you can: revoke your consent to processing, know what personal data we hold about you, its origin, and how it is used, request its updating, rectification or integration, and, in the cases provided for by current legislation, the deletion, restriction of processing or object to its processing. If you wish, you can request to receive the personal data held by Giovannozzi srls that concerns you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for ensuring compliance with personal data protection regulations. In Italy, the complaint can be submitted to the Data Protection Authority (http://www.garanteprivacy.it/).
This privacy policy may undergo changes and additions over time, so we invite you to periodically check its contents. Where possible, we will try to inform you promptly about any changes made.

1. General Information

Who is the Data Controller?

Giovannozzi srls, located at Via XXV Aprile, 21 - 71121 Foggia VAT number 04440990713, is the Data Controller, that is, the entity that decides how and why to process your personal data. You can always contact Giovannozzi srls by writing to the address indicated above or to info@pipeonline.it.

2. What Personal Data Do We Collect?

The categories of personal data that Pipeonline collects and processes when you browse or purchase on the Site are as follows:

a) we collect the personal data necessary to complete and execute your purchase on the Site, such as name and surname, email address, shipping address, billing address, phone number, and payment data;

b) we collect your email address when you subscribe to our newsletter service;

c) we process the personal data you provide when you contact our Customer Service to provide the requested assistance;

d) with your consent, we collect and use your personal data for marketing purposes;

e) for the registration of your account, we collect your name and surname, email address, password, and date of birth. If you are a registered user, we collect information about your access to the reserved area of the Site. With your express consent, by analyzing your personal data, we can process information regarding your interests and preferences with respect to our products and services, in order to present you with proposals and offers in line with your tastes. In case of authentication to the account via external social networks, we collect from these third parties the data necessary for registration/authentication via Facebook and Google. We also collect information about you from third parties, particularly Facebook and Google+. This information includes the following categories of data: email address.

f) we collect information about your browsing on the Site, such as the pages you visit and how you interact with each page, and we save this information on our servers.

g) if you provide Pipeonline with personal data of third parties, for example, in cases where you decide to purchase a product to be delivered to a friend, or to make a gift, Pipeonline will ensure that the third party receives the privacy policy at the time of the first communication. Please remember that the use of personal data of third parties is subject to personal data protection regulations.

We inform you that Pipeonline does not process personal data of minors. If you access the Site and use the services offered by Pipeonline, you declare that you have reached the age of majority.

3. How Do We Use the Collected Personal Data?

Pipeonline collects and processes your personal data for the following purposes:

a) to complete and execute the purchase contract for the products offered on the Site. When you complete your purchase, we ask for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, invoicing, product shipping, and any return management.

b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering certain personal information necessary to ensure your identification and the performance of services offered to registered users.

c) provision of the services offered on the Site. To this end, Pipeonline needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.

d) management of requests to our Customer Service, which uses the personal data you provide to meet your information and assistance requests.

e) sending CVs; if you send us your CV to apply for an open position, we will use the information contained in your CV exclusively for that purpose. Your CV will be retained for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us an updated version.

f) analysis and statistical surveys. We use some information about your use of the Site to conduct analysis and statistical surveys to improve our offerings and services.

g) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of a product on the Site, we will send you communications containing our commercial proposals on similar products and services to the email address you provided.

h) with your express consent, we may use the contact details you have provided for commercial communications about our products and services, to keep you updated on news, new arrivals, exclusive products, our offers, and promotions. Also, with your consent, we may use your contacts for market research and satisfaction surveys to improve our services and the relationship with our users. These communications will be made exclusively in the ways you have chosen (via email, SMS, phone, postal mail, Whatsapp).

i) only with your consent, Pipeonline may personalize your experience as a registered user on the Site, presenting you with previews and offers in line with your tastes and sending you personalized commercial communications according to your interests; these communications will be made exclusively in the ways you have chosen (via email, SMS, phone, postal mail, Whatsapp). Personalization will be carried out by analyzing your previous purchases and other information described in the previous paragraph "What Personal Data Do We Collect?". For more information on these data and the activity that allows them to be processed, please refer to the paragraph "Your Profile".

If you want to authorize the activities mentioned in points h) and i) and subsequently do not wish to receive further communications from Pipeonline or want to limit the ways in which you are contacted, you can stop these communications at any time by simply clicking on the "unsubscribe" link at the bottom of each communication, accessing your account, or contacting Pipeonline at the above address.
Please note that you may still receive further communications from us even after your request to unsubscribe, as some submissions may have already been planned, and our systems may take time to process your request; however, this will not exceed one month from your request.
For all the above activities, we will process your personal data mainly through electronic and automated means; the tools we use ensure high standards of security, in full compliance with current regulations.

4. Your Profile

When creating your profile, we offer you the possibility to use the following services:

• My Orders: to track your order shipments, change or return items that do not suit you, and view your order history.
• My Data: to manage your registration data.
• My Addresses: to save or change your addresses to always have them at hand and complete your purchases faster.
• My Cards: to save or change the cards you use for your purchases and complete your orders quickly and securely.

With your express consent, Pipeonline may personalize your experience based on your interests, and the content of commercial communications and offers that you will see when browsing the Site as a registered user. This activity helps you in searching for products and services that you may like and be interested in and allows us to improve our offerings for you. Personalization is made possible by analyzing your personal data in our possession, described in the previous paragraph "What Personal Data Do We Collect?". In particular, information about your past purchases and the sections of the Site you visit most frequently or the services you use most often help us understand which products and services you are most interested in.

5. Legal Basis for Processing

We process your personal data only in the presence of one of the conditions provided by current regulations, and specifically:

a) To conclude and execute a contract of which you are a part. When we process your data to conclude the purchase contract of which you are a part, we take care to use only the information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:

• conclusion and execution of a purchase contract for products offered on the site;
• registration on the Site and use of services reserved for registered users;
• provision of services offered on the Site;
• management of your requests by our Customer Service.

The provision of your personal data for such activities is a contractual obligation. You are free to provide or not provide us with your data, but without the requested data, we cannot conclude or execute the contract and your requests. This means that you will not be able to purchase the products and use the services of Pipeonline, and Pipeonline will not be able to manage your requests;

b) To comply with a legal obligation. In case of concluding a purchase contract for goods on the Site, the processing of your data will take place to fulfill the legal obligations to which Pipeonline is subject, in accordance with tax regulations and other regulations to which Pipeonline is subject. You are free to decide whether to conclude a contract and whether or not to provide us with your data, but if you conclude it, your data will be necessary and processed to comply with the above legal obligations to which Pipeonline is subject.
The processing of CVs sent voluntarily, carried out to evaluate candidates for a possible position at Pipeonline, is legitimate as expressly authorized by the Data Protection Authority, which specifies that in such cases no consent from the person to whom the personal data refers is required. You are free to provide or not provide us with your CV, but without it, we will not be able to evaluate your application for a position at Pipeonline;

c) For our legitimate interest.
Some of your personal data, in case of purchasing products on the Site with a credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out such activities to prevent and prosecute any fraudulent activity.

d) Based on your consent.
We will carry out the following processing only if you have given us your express consent:

• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits within the use of your profile, in order to personalize your experience on our Site.

Providing us with your personal data for such activities is absolutely optional. You are free to provide or not provide us with your data for these purposes, so, without it, Pipeonline will not be able to carry out marketing activities, opinion polls, and market research, and analyze your habits.

6. Who Will Process Your Data?

Your personal data will be processed by the internal staff of Pipeonline specifically trained and authorized for processing.
Your personal data will also be transmitted to third parties we use to provide our services; these entities have been adequately selected and offer an appropriate guarantee of compliance with personal data processing regulations. These entities have been designated as data processors and perform their activities according to the instructions given by Pipeonline and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematics services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to law enforcement and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow Pipeonline to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Transfer of Data Outside the EU

Some of the third parties listed in the previous paragraph "Who Will Process Your Data?" may be based in countries outside the European Union that, however, offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be carried out only after the conclusion between Pipeonline and said entities of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your personal data, so-called "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of a contract between you and Pipeonline (for the purchase of goods offered on our Site, for registration on the Site or the use of services on the Site) or for the management of your requests.

8. How Long Do We Keep Your Data?

We keep your personal data for a limited period, different depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or otherwise rendered anonymous in an irreversible way.
Your personal data is kept in compliance with the terms and criteria specified below:

a) data collected to conclude and execute purchase contracts for goods on the Site: until the conclusion of the administrative-accounting formalities. The data related to invoicing will be kept for ten years from the date of invoicing;

b) Registered User data: the data will be kept until you request the deletion of your profile;

c) payment data: until the certification of the payment and the conclusion of the related administrative-accounting formalities following the expiration of the right of withdrawal and the terms applied for the contestation of the payment;

d) data collected in the context of using services offered on the Site: these data are kept until the termination of the service or the cancellation of the subscription to the service by the User;

e) data related to requests from users to our Customer Service: the data useful to assist you will be kept until the satisfaction of your request;

f) CVs: for six months from receipt;

g) data used for commercial communication activities towards users who purchase products on the Site (soft spam): these data are kept until the termination of the service or the exercise of opposition through a request for cancellation of the subscription by the user;

h) data provided for commercial communication activities, opinion polls, and market research: until the user's request to stop the activity and in any case within 2 years from the last interaction of any kind of the user with Pipeonline;

i) data used to personalize the Site and show personalized commercial offers: until the user requests the cessation of the activity and in any case within two years from the last interaction of any kind of the user with Pipeonline;

j) data used to conduct market research and satisfaction surveys: until the User requests the cessation of the activity.
In any case, for technical reasons, the cessation of processing and the consequent definitive cancellation or irreversible anonymization of the relevant personal data will be final within thirty days from the terms indicated above.

9. Your Rights

At any time, you can exercise your rights regarding the specific processing of your personal data by Pipeonline. Below is their general description and how to exercise them.

a) Access your data and modify it: you have the right to access your personal data and request that it be corrected, modified, or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.

b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data regarding any activity for marketing purposes. In this regard, we remind you that marketing activities include sending commercial and promotional communications, conducting market research and satisfaction surveys, personalizing the website and commercial offers according to your interests. Upon receiving your request, it will be our responsibility to promptly cease the processing of your personal data that is based on such consent, while different processing or based on other assumptions will continue to be carried out in full compliance with the provisions in force.

c) Object to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons justifying your request; before accepting it, Pipeonline will have to assess the reasons for your request.

d) Delete your data: in the cases provided for by current regulations, you can request the deletion of your personal data. Upon receiving and reviewing your request, if legitimate, it will be our responsibility to promptly cease the processing and delete your personal data.

e) Request that the processing of your personal data be temporarily limited: in this case, Pipeonline will continue to keep your personal data but will not process it, unless subject to your different request and the exceptions provided by law. You can obtain the limitation of processing when you contest the accuracy of your personal data when the processing is unlawful but you object to the deletion of your data when your data is no longer needed, but you need it to exercise a right in court, and when you object to the processing, for the period in which we assess the reasons for your request.
f) Request your data or transfer it to a party other than Pipeonline ("data portability right"). You can request to receive your data that we process based on your consent or a contract with you in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party you have indicated.
To exercise some of your rights described above, you can contact us by writing to the Data Controller at the above address.
To ensure that our users' data is not subjected to violations or unlawful use by third parties, before accepting a request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.

10. Security Measures

We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used unlawfully or fraudulently. In particular, we use security measures that guarantee: pseudonymization or encryption of your data; confidentiality, integrity, availability of your data, and the resilience of systems and services that process them; the ability to restore data in case of a data breach. Additionally, Pipeonline undertakes to test, verify, and regularly evaluate the effectiveness of technical and organizational measures to ensure continuous improvement in processing security.

11. Complaints

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for ensuring compliance with personal data protection regulations.
In Italy, the complaint can be submitted to the Data Protection Authority. More information on how to submit is available on the Authority's website, at http://www.garanteprivacy.it.

12. Changes to This Privacy Policy

The constant evolution of our services may result in changes in the characteristics of the processing of your personal data described so far. Consequently, this privacy policy may undergo changes and additions over time, which may also be necessary in reference to new regulatory interventions regarding personal data protection.
Therefore, we invite you to periodically check its contents: where possible, we will try to promptly inform you of any changes made and their consequences.
The updated version of the privacy policy, in any case, will be published on this page, indicating the date of its last update.

13. Legislative References and Useful Links

The processing of your personal data is carried out by Pipeonline in full compliance with the regulations provided by Regulation (EU) 2016/679 General Data Protection Regulation, Italian data protection laws, and the provisions of the Italian supervisory authority (http://www.garanteprivacy.it).